AV Support

Help! I'm stuck and nothing works.

We can fix this problem. IKBSystems offers a complete canvas of AV support topics including help with fixing, adoption, training, maintenance, and workflow implementation. You never know, you may become versed in jargon and best-practices as a result, able to act as an agent for your own organization in times of crisis.

I need help now.

10-4. Call us now. 615 840 6147.

What if I need help regularly?

We offer service agreements for long-term and short-term durations that provide you with proactive and on-demand AV support. These are uniquely crafted for your organization to be sensitive to your seasons, schedules, and demands.

How do you assist with system adoption and understanding?

We develop champions in your organization and bridge shyness into the workflow for a no-pressure attitude to ensure frictionless use regardless of how someone views their own technical abilities. We account for different learning types to put the resource and benefit knowledges into minds and help develop habits for reliable usage.

What maintenance plans are available?

General guidelines are applicable across the board. We can work with your legal to make sure the letters are correct. The specifics are boutique, meaning, your priorities get addressed in the manner that brings about the greatest success. For one-offs and quick fixes, this means hiring an AV professional by-the-hour for focused remediation, knowledge, review, diagnosis and prognosis, and simultaneous consultation.

Do you offer remote troubleshooting support?

Definitely. Sometimes, it’s better just to hop on the phone or a remote application to get the fix you’re after. We can go a step further to ensure remote desktop support is available or deploy monitoring and management solutions through one of our many cloud partners.

What does ongoing support include after warranty?

This is hybrid on-site and remote, on-demand and proactive. Usually, questions about use accumulate after an initial ownership term (e.g. 3 months). Sometimes, adoption is persnickety. Tunings, tweaks, and adjustments to your evolving workflow and habits can occur. And prior to this 1-year standard period expiring after a new system integration, we like to do a quality assurance review at your convenience.